Support & Services

Personal Support Plan
After you have been attending the Centre for a short introductory period, and a joint decision is reached with you and the Centre that you wish to use the support service, you will be allocated a member of care staff to undertake a “key worker” role. The key worker will complete a personal support plan with you.
The personal support plan is to agree with you the kind of support you require whilst attending the Centre. It can also help to identify any other support, information or advice you may require at home. Once you have a completed personal support plan you will be given a copy of it. Every six months the key worker will review your personal plan with you. This can be done more often if required. If you wish, your carer/ representative/advocate can be involved in drawing up the support plan.

The Glenurquhart Centre recognises that people can require independent support to enable them to express their views. Advocacy Highland is a group who can assist people with this. They are based in Inverness and can be contacted at:

Advocacy Highland
Third Floor, 33 Academy Street
Tel: 01463 233460

If you wish the, Centre Manager or any other member of staff can assist you to contact them on your behalf. Please let us know if you wish this assistance at any time.