Our Vision

The Centre exists to provide a service which will assist older people to enjoy an enhanced quality of life while continuing to live in the community. We aim to provide a safe, supportive, stimulating environment in which people are encouraged to maximise their physical, intellectual and emotional potential. We also recognise the needs of carers and provides support to them as well as the people they care for.

  • Glenurquhart Centre Aims and Objectives

    The Glenurquhart Centre currently provides:

    • Block funded places through NHS Highland for 22 service users visiting the centre weekdays.
    • Private places for 8 service users visiting the centre weekdays
    • Drop In lunchtime meals. Those visiting the centre can enjoy a 2 or 3 course freshly cooked meal, weekdays between 12.30pm and 2pm.
    • Domestic Service providing support with light tasks including hoovering, dusting, cleaning, bed making and other light duties as directed by the service user, weekdays.
    • Laundry Service available to all service users. This can be regular or ‘As and When’. The service is especially useful for those who feel certain household activities may be challenging if frail, unwell or recovering from ill health. We do not offer an ironing service. The Laundry Service is available weekdays.
    • To develop and promote continuity of care by providing local respite within individuals’ own homes. This can be weekdays, weekends or overnight. The service is person centred to include Homecare elements such as getting someone up, personal care, preparing meals and helping them to bed. 
  • Objectives:

    The Glenurquhart Care Centre is committed to the principles of the Health and Social Care Standards, My Support, My Life, My Care. Care which is compassionate, responsive and supportive.

    The cornerstone of our objectives is the creation of Individualised Care Plans for all our service users.  This Care Plan is compiled as far as possible in conjunction with the services user and reflects not only the service users referred needs but also as much detail as is possible of the service users preferences in terms of all aspects of their life. If appropriate close relatives will also contribute to this. This Care Plan will be reviewed on a regular basis in conjunction with the service user and may be adjusted accordingly. This document will indicate key contact people in the user’s life and also who has overall responsibility for their care within the centre.

    Standard 1: I experience high quality care and support that is right for me.

    The Centre offers a range of activities throughout the day for service users to choose from according to their preferences and abilities. Each day there is a co-ordinated range of activities including crafts and games. These activities are organised on a group basis with assistance or one to one involvement if required. The Centre provides daily newspapers and a variety of reading material is available within the library. Social outings and trips arranged.  The Centre encourages integration with local and voluntary community groups. Volunteers are engaged with residents in poetry and storytelling groups. The centre engages with both Primary and Secondary Schools. The secondary school uses the Centre for job experience and has also been involved in activity projects. The Primary School have entertained the residents and spent time in activities. Local Churches have regular input to the Centre and will provide further support if required.  A centre Newsletter is produced regularly with updates on local talks and community events.

    Nutritional snacks are provided during the morning and afternoon and home cooked meals and fresh fruit and refreshments are available throughout the day.  The kitchen caters for dietary requirements and can offer 1:1 support if required.

    For those who wish privacy or a quiet place there are three smaller rooms which can be used for reading , listening to music, use of lap top or to receive visitors.  Where appropriate Centre staff can assist to facilitate service users to undertake independent activities.

    We place a high emphasis on user participation and consult them to ensure they have choice in their activities and reflective of their personal preferences as reflected in their Care Plan.

    The Centre is committed to continuously adapting to the changing needs of our service users.

    Standard 2: I am fully involved in all decisions about my care and support.

    Service users are treated with dignity and respect through the support of staff who adhere to the SSSC standards of care. The centre promotes this by supporting users to take control of their own care according to their needs and ability. A range of information and guidance as well as practical support to accommodate each person’s needs. The Centre can provide an alternative venue for residents to meet visiting clinicians such as Social Work, Occupational therapy, GP, Pharmacy, Podiatry, and Physiotherapy.  Arrangements can also be made for home visits from Department of Work and Pension and other benefit agencies or Advisory Groups.

    Standard 3: I have confidence in the people who support and care for me.

    The Centre has an employment policy which ensures all staff are PVG checked and follow a comprehensive induction programme supervised by a senior member of staff. Training is tailored to the specific area of work but the Centre adopts the standards of care produced by the SSSC for employees. Staff will undergo mandatory training as required including First Aid and Moving and Handling.  All staff adhere to the highest levels of confidentiality. The Centre actively encourages staff to undergo further training.

    All staff participate in a Development Programme which includes Staff Appraisal and personal supervision.  All staff are issued with SSSC code of Conduct.

    Each Service User is allocated a Key Worker who is responsible in ensuring Care Plans and information are updated. The Key worker is responsible for ensuring that reviews are carried out and that any necessary information is added when required.

    Standard 4: I have confidence in the organisation providing my care and support.

    The previous Reports from the Care Inspectorate are available and information leaflets on the current services provided by the service is available. Initial queries will be dealt with by the Centre Manager who will provide as much information as is required. A visit by the potential user and their family or friends may be arranged to match suitability and allow familiarisation with the centre. Staff will be available to answer any queries about any aspect of care provided. Attendance at the centre will be agreed with the user dependent on frequency required, whether or not transport is required and availability of places.

    On confirmation of a place the user will be issued with the Health and Social Care Standards and steps to be taken if these Standards are not met. This includes informing users of the complaints system.

    The Centre holds regular Service Users meetings usually every three months and also carries out surveys regularly or when it is felt necessary. Participation of Users in decisions about changes to service delivery is encouraged.

    Centre Staff will be sympathetic to changing needs of Service Users and will involve the Service User and their relatives or Advocates in any review caused by the Centre no longer being able to meet the required needs.

    Standard 5: I experience a high quality environment if the organisation provides the premises.

    A Regular Environmental Audit is carried out and a schedule of maintenance which meets statutory and regulatory standards is kept. Health and Safety factors are considered including meeting statutory Fire Regulations. The Centre is a No Smoking facility.

    The Centre is open plan which makes itself amenable to a variety of uses. Homely furnishing create a homely atmosphere with adjustable chairs available.

    There are facilities within the Centre for personal care. The building has full wheelchair access and adapted toilets are situated close to the communal area. The toilets have alert systems

    The Centre aims to maintain a bright and airy feeling. The building is on one level with access to outside areas and workshop. The outside areas are fully utilised in the summer with BBQs and other activities.